Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how drexoview collects, uses, and protects your personal information. We are committed to safeguarding your privacy and handling your data responsibly and transparently.

Who We Are

We operate a drexoview shelving system installation and heavy-duty drexoview racking assembly service based in Liepāja, Latvia. As the data controller, we are responsible for the collection, processing, and protection of any personal information you provide to us. We comply with all applicable data protection laws and regulations in the European Union.

Information We Collect

We collect personal information in various ways to provide you with our services:

• Contact Information: When you request a quote or contact us, we collect your name, email address, phone number, and company details.
• Service Information: Details about your drexoview project, including location, specifications, and requirements.
• Technical Data: Information about your device, IP address, browser type, and pages visited on our website.
• Cookies: We use cookies to enhance your browsing experience and analyze website performance.

Legal Basis for Processing

We process your personal information based on the following legal foundations: your explicit consent when you contact us or request our services; our legitimate business interest in providing drexoview installation and racking services; and our legal obligations under applicable laws. For any marketing communications, we rely on your prior consent. You have the right to withdraw consent at any time.

How We Use Your Information

Your information is used for specific, legitimate purposes:

• Responding to inquiries and providing quotations for drexoview shelving and racking systems.
• Delivering our installation and assembly services professionally and efficiently.
• Improving our website and services based on user behavior and preferences.
• Communicating updates, changes, or important information about our services.
• Ensuring website security and preventing fraudulent activity.
• Complying with legal obligations and protecting our rights.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact and Service Inquiries: Up to 24 months after your last interaction with us or after the completion of your service request.
• Service Records: Up to 36 months to comply with accounting and tax regulations, or longer if required by law.
• Website Analytics and Cookie Data: Up to 14 months from collection date, unless a longer retention period is required.
• Server Logs: Up to 12 months for security and performance monitoring purposes.

If you request deletion of your data, we will remove it within 30 days, except where we are legally required to retain it.

Your Privacy Rights

Under European data protection laws, you have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data, subject to certain legal exceptions.
• Right to Restrict Processing: You can limit how we use your information.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality and your ability to access some services.

We use both first-party cookies (set by us) and third-party cookies (set by service providers) for analytics and performance monitoring. For detailed information about our cookie practices, please refer to our separate Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption protocols, secure data storage, access controls, and regular security audits. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our website and providing our services, including hosting providers, payment processors, and analytics services. These service providers are contractually obligated to maintain confidentiality and use your data only for specified purposes. We may also disclose information if required by law or to protect our legal rights.

International Data Transfers

As our business operates within the European Union, your data is generally processed and stored within EU territory in compliance with GDPR. If any international transfers occur, we ensure appropriate safeguards are in place through standard contractual clauses or other legally recognized mechanisms approved by the European Commission.

Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will promptly delete such information. If you believe a child has provided us with personal data, please contact us immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Supervisory Authority

You have the right to lodge a complaint with the data protection authority in Latvia if you believe we have violated your privacy rights. The Data State Inspectorate (Datu valsts inspekcija) is the competent supervisory authority responsible for overseeing data protection compliance in Latvia. You can contact them through their official website or submit a formal complaint if you have concerns about our data processing practices.